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MEET OUR AMAZING TEAM
Our team of virtual assistants is committed to being more than just administrative support; we are an extension of your business. We know how busy your workday is, which is why we specialize in handling the behind-the-scenes projects—from record management and task delegation to marketing and billing—that keep your practice running smoothly. With a strong background in supporting medical and mental health providers, we offer a unique blend of professional expertise and meticulous attention to detail. We’re here to help you reclaim your time and bring balance back to your professional life.
JESS COLEMAN
SARAH SMARR
MEGHAN SEELEY
Owner and Founder of JAC Assists
Fully Booked
Team Manager and Virtual Assistant
Fully Booked
Virtual Assistant
Fully Booked
Jess is a Kent State University graduate with a BA in Psychology and a minor in Justice Studies, and mental health has been the throughline of her career from the start. She began by supporting the mental health needs of state and federal inmates as a caseworker in a halfway house, then continued that work with Drug Court participants — roles that gave her a firsthand understanding of trauma, the mental health challenges tied to reentry, and the empathy required to support people through difficult circumstances. She later brought that same grounding into a children's psychiatry and psychology practice, working in intake and gaining direct experience with the clinical side of mental health care — how patients are welcomed in, and how a practice operates behind the scenes to support them. In 2022, Jess transitioned into work as a virtual assistant, and in 2023 she launched her own business. It was a natural next step: a way to stay connected to the mental health field, continue helping people in meaningful ways, and build a career that fit the life she wanted for her family. Today, Jess partners with mental health providers to manage the behind-the-scenes work that keeps a practice running smoothly — from patient inquiries and provider scheduling to billing support. She also works as a personal assistant, helping clients with the day-to-day personal tasks that free them up to focus on their work and their families. She brings the same empathy and reliability from her caseworker years to every client relationship, serving as a trustworthy extension of both the practices and the people she supports. Jess is passionate about the connection between mind and behavior — a fascination that became personal when she was diagnosed with ADHD and recognized her own neurodivergence later in life. That experience gave her a firsthand understanding of how minds can work differently, and it deepened her commitment to meeting people with patience, empathy, and without judgment. As she grows her business, she remains committed to the same thing that's driven her from the start: helping people, and using her own journey to make mental health care run a little more smoothly for the providers and patients who rely on it.
Sarah is a highly qualified mental health professional with over a decade of experience in both in-office and direct care settings. She is a graduate of the University of Mount Union, where she earned a BA in sociology with a minor in Gender Studies. Throughout her career, Sarah has gained valuable experience working in various roles, including as an inpatient psych tech, an intake department member for children's outpatient psychiatry and psychology, a direct care provider with a QMHS (current NPI number), and a prevention specialist with current RA certification. Additionally, she has served as a family court pretrial release officer for juvenile offenders and has experience as an independent living supervisor. Despite her impressive professional background, Sarah's family and friends always come first. She is a dedicated mother of three and is known for her impeccable attention to detail, organizational skills, and unwavering willingness to tackle any challenge.
With a Bachelor of Science and over four years of experience in event planning, Meghan brings a wealth of knowledge in sales, client relations, organization and coordination to our team. Her expertise in creating seamless and memorable events is complemented by her background in social media marketing, making her a versatile asset in our fast-paced environment. Outside of work, Meghan is a dedicated mom to two energetic boys. She excels at balancing her professional life with family commitments, bringing a unique perspective to everything she does. We’re excited to have Meghan on board and can’t wait to see the amazing contributions she’ll make!
MADISON HARTMAN
Virtual Assistant
Accepting New Clients
Madison brings a strong background in hospitality, where she developed a passion for creating exceptional experiences, building meaningful relationships, and making people feel genuinely supported. Her natural attention to detail, positive attitude, and ability to thrive in fast-paced environments have made her a dependable and organized professional who takes pride in helping others succeed. As a devoted mother of two and proud cat mom to four, Madison has mastered the art of balancing competing priorities with grace and efficiency. Her experience managing a busy household has strengthened her organizational skills, adaptability, and commitment to following through on every task with care and precision. Whether she’s coordinating schedules, streamlining workflows, or providing behind-the-scenes support, Madison is dedicated to helping businesses stay organized so their owners can focus on what matters most. She approaches every project with reliability, professionalism, and a genuine passion for serving others. Outside of work, Madison enjoys spending time with her family, listening to podcasts, cheering on Cleveland sports teams, and finding joy in the little moments that make everyday life meaningful.
KATERINA WILLIAMS
Virtual Assistant
Accepting New Clients
Katerina is a friendly, organized, and dependable professional with a strong background in customer service and the beauty industry. With over 7 years of experience working in salons and client-focused environments, she has developed excellent communication, scheduling, organization, and multitasking skills — the same core skill set that makes her a fantastic virtual assistant today. Much of that foundation comes from managing the administrative backbone of a busy salon. Katerina ran the booking system — scheduling, rescheduling, and confirming appointments — while maintaining accurate client records and appointment notes, the kind of detail-oriented calendar and database management that translates directly into VA work. She served as a first point of contact, greeting clients, answering phones, and responding to messages promptly and professionally, and she handled payments and day-to-day operations with reliability, at times opening or closing the business on her own. She also managed inventory, tracked and organized incoming shipments, and helped promote services and specials through the salon's social media and marketing efforts — giving her hands-on experience with the kind of organizational and communication support businesses rely on a virtual assistant for. That breadth of experience taught her the importance of professionalism, attention to detail, and building strong client relationships — and how to create a positive experience for every person she works with. Katerina is excited to bring these administrative and client-service skills into her role as a virtual assistant, where her talent for staying organized, communicating clearly, and managing the moving pieces of a business's day-to-day operations helps things run smoothly behind the scenes. Outside of work, Katerina enjoys spending quality time with her family, shopping, and cuddling with her puppy, Oakley. She loves staying busy, spending time with the people she cares about, and enjoying the little things in life.
GET IN TOUCH
Whether you want to learn more, inquire for services or become a part of the team, reach out to us.
330.203.1505
